Refunds, Returns, and Order Changes
Renderboxes proforma invoice all orders at the time the order is placed. After your order has been placed, there is a £45.00 (EX UK VAT) charge for any change made to order already in build process.
Within 14 days of your order, you have the option to cancel your order or return your hardware for refund. All cancelled and returned orders are subject to a 15% cancellation fee. If we have already shipped your order, all returned hardware must be undamaged and in as-new condition, in original packaging.
The following are not eligible for return or refund.
- Opened, activated or registered supplied software (including Windows licenses)
- Shipping costs of any kind
- Custom order options, services, and peripherals (custom chassis options, keyboards, mice or other external equipment)
- Quantity orders and orders over £10,000
Transfer of Warranty
When changing ownership of the computer system, the warranty (including lifetime labour and technical support) does not transfer to the new owner without prior consent from Renderboxes. Systems sold to known re-sellers at the time of sale constitutes consent for transfer of warranty and is notated in the account. When a Renderboxes machine is resold, the original owner must contact firstname.lastname@example.org to inform us the system is no longer under their possession and provide contact information of the new owner.
Renderboxes systems are generally repaired within 10 business days after the scheduled start date. If any replacement parts needed are not in stock, the total time needed to complete the repair may be extended. All our PC repairs are guaranteed for 30 days or for the remainder of any applicable Renderboxes warranty, whichever is greater. This guarantee does not cover new symptoms or cover non-Renderboxes supplied components.
Components purchased from Renderboxes as parts only may be returned for 30 days. If a component fails or is found defective during this term, Renderboxes will accept a prompt return for full refund. Component purchases returned for any other reason carry our standard 15% restocking fee. Our technical support service, labour warranty, and shipping warranty do not apply to parts purchases.
Limitation of Liability
Renderboxes is not responsible for damages or costs that are the result of accidents, misuse, disaster, or abuse of your computer. Any time you ship a computer to us, you must repackage the system properly — Renderboxes is not responsible for damage caused by improper packing. Modifications, overclocking, BIOS, Crypto Mining or firmware updates and alterations, or repairs made to your computer system by anyone other than Renderboxes will void your warranty if not cleared through a Renderboxes representative. Third party components added to the build that damage Renderboxes supplied components will additionally void the warranty. Most modifications will be approved, but we need this aspect of control in order to prevent unnecessary damage. Renderboxes is not responsible for any losses or complications that arise as a result of a computer failure or a delay in the production or repair of your system.